Secure & Transparent

Track YourGrievance Status

Enter your reference ID to instantly check the status of your submitted query. Track progress and get real-time updates on your grievance resolution.

Real-time Updates
Instant Tracking
Full Transparency
Status Alerts

Track Your Ticket

Enter your reference ID below

Reference ID was provided when you submitted your query

SAMADHAN

Citizen Grievance & Feedback Portal

Submit your grievances and feedback to the District Administrative Centre, Gangtok. We ensure timely resolution and transparent communication.

File Grievances
Report issues with government services and get timely resolution
Submit Feedback
Share your experience and help us improve our services
Track Status
Monitor the progress of your submitted queries in real-time
Simple Process

How It Works

Three simple steps to get your grievance addressed efficiently

1

Submit Your Query

Fill out our simple form with your grievance or feedback. Attach supporting documents if needed.

Grievance Feedback
2

Track Progress

Use your reference ID to track real-time status. Receive SMS updates as your query moves through the system.

Real-time Updates SMS Alerts
3

Get Resolution

Receive timely resolution with detailed updates. Accept the resolution or file an appeal if not satisfied.

Accept Appeal

Why Register?

Create an account to unlock full features

Track Status

Track all your submitted queries in one dashboard

Attachments

Upload and view supporting documents securely

Notifications

Get SMS alerts when your ticket status changes

Respond

Respond to officer queries and provide additional info